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Returns

If you are not satisfied with your purchase, you may return the product within 14 days of delivery for a refund, subject to the conditions below:

You must request a Return Material Authorisation (RMA) within 14 days of delivery by contacting us at sales@imycorp.com.au.

• The RMA number must be included with your returned item.
• Once issued, the product must be returned at your cost within 14 days of receiving the RMA, along with the RMA number and return tracking details.
• Products must be returned in their original packaging, complete with all accessories, and must be undamaged while in your possession.
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Important Notes:

• Returns without an RMA, missing parts, or damaged items may be refused, or incur a 30% restocking fee (or the value of missing parts, whichever is higher).
• Shipping fees, gift wrapping, and any applicable taxes (e.g., customs or VAT) are non-refundable.
• Customers are responsible for return shipping costs and assume the risk of loss or damage during transit.

Non-Returnable Items

• Gift cards
• Downloadable software
• Items not in their original condition, damaged, or missing parts (not due to our error)
• Items returned more than 14 days after delivery

Refunds

• Once your return is received and inspected (within 7 business days), you will be notified by email of approval or rejection.
• If approved, refunds will be issued to your original payment method within 7 business days.

Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account.
• Contact your credit card company (processing times may vary).
• Contact your bank.

If you still haven’t received your refund, email sales@imycorp.com.au.

Sale Items

Only regular-priced items are refundable. Sale items cannot be refunded.

Exchanges

We only replace items that are defective or damaged. For an exchange of the same item, email sales@imycorp.com.au within 14 days of delivery for instructions.

Gifts

• If marked as a gift and shipped directly to you, you will receive a gift credit for the return value.
• If the order was not marked as a gift, or was shipped to the gift giver, the refund will be issued to the gift giver.